General FAQs

Can I import details from my eBay account into my Store ?
Yes you can, both are completely different platforms, eBay permits merchants to import their personal detail like inventory, customers data.

Can I modify details on products or categories ?
Yes absolutely, it is as simple as typing in a word document. Check detail here.

Can I use my own domain name like www.my-flower-store.com?
Yes sure you can use any according to your choice. The only condition is domain should be available in market. Check domain availability at Namecheap.com.

How long it takes to setup my own online store?
Store can be setup on your choice of domain within a day.

Which payment gateways do you support?
We integrate almost all standard payment gateways. Kindly check supported payment gateways list here.

What kind of computer knowledge is needed to set up a store?
No need of any specialization all you need to have is basic computer operating knowledge. We will provide induction training and information as required.

Will my store be secure?
Your online store security is guaranteed as we provide COMODO SSL certified security with high-grade encryption (AES-256 bit).

Will you purchase a domain name for me, if I do not have one ?
Yes we will purchase a domain for you. It’s free with store package.

Do you take backup of my online store database ?
Yes we take online store daily, weekly, and monthly backup.

Can I upload multiple products in my store at a time ?
Yes you can upload bulk products. See detail instruction here.

Can I insert  multiple images for a product ?
You can easily add multiple images to a single product. Check steps here.

Can I use my existing email address ?
Yes certainly you can use your existing email for all notifications like customer registration, product order, inquiry etc.

Is there any setup fee ?
No there is no setup fee. All included in store package.

Is there any transaction fee?
Neither we take any charge for the transaction nor we take any cut off from the sales.

If in case, I am not satisfied with the services and want to cancel my shop, then is it refundable?
Firstly we assure you a guaranteed satisfaction, but if in case this situation occurs we will refund the unused months balance.

More questions ?
Please feel free to Contact Us. We will be happy to answer all your questions to your satisfaction.

Add products

How to add product & product category ?

Kindly follow the steps to create product category.

Store admin -> catalog -> categories/products -> click on new category button

Check video :  Create product category

Follow the steps to add product.

Store admin -> catalog -> categories/products -> click on created category folder -> click on new product button

Check video : add product

Note : kindly note that it is MUST to create product category first, if you directly add product (without creating category) then this will cause pricing to not work properly in the Catalog and store front layout may disturb.

eBay Tool

How to import eBay listings to my own online store?

It takes only few minutes to import your eBay listings to your online store, please follow the steps.

i. Go to admin side -> catalog > eBay product tool

ii. Click on to generate eBay token -> you will be redirected to eBay page -> Enter your eBay ID-Password (Please note we do not store your eBay password, it is safe & secure) -> Click on I agree button to grant permission.

iv. You will be automatically redirected to your stores admin site.

v. Click on confirm button to fetch all listings from eBay (takes 3-4 minutes for every 100 products).

OR

Select second option “Fetch Item with Criteria”to import listings with criteria.

Note : If you want to import your older listings (already expired and not available in eBay) then please tell us date range (Like 1st Jan 2008 to 25th June 2011) we will do import for you.

If you need any help/support to import your eBay listings then please feel free to contact us.

Store Logo & Design

How to  insert/upload my store logo – design?

Kindly follow the easy steps to upload a logo.

Admin site -> Logo Upload -> browse and upload it.

Note : logo should be in jpg, gif, or in png format only. Logo will display in original size.

OR

You can send us your store logo/banners/template to implement in proper layout/format.

Note : If you need to adjust size/position of the logo please contact us at support@easystorehosting.com

Design customization/changes.

We recommend to pick a premium design to implement in your online store. We will install it free of cost, also will customize/personalize  it as per your requirements. Like inserting your own logo, banners, images.

Payment Setting

How to set/enable payment gateways?

We recommend PayPal  & Google checkout as an online store payment options. Here is  list of payment gateways we support.

If you do not have payment gateway account then register a new account with PayPal or/and Google Checkout

Add your PayPal or/and Google Checkout account detail from admin site to enable payment options.

Enable PayPal

Go to admin site -> Modules -> Payment -> PayPal IPN – Website Payments Standard -> Click on install button on right side -> Enter business ID

Enable Google Checkout

Go to admin side -> Modules -> Payment -> Google Checkout -> Click on install button on right side -> Enter production merchant ID & key -> enable Google checkout module (turn it true)

Feel free to Contact us at any point of time with your queries our experts will definitely help you on the same.

Kindly note that we recommend PayPal & Google checkout, if you prefer other payment gateway, we are happy to configure it for you.

Shipping options

How to enable/set shipping options?

You can set shipping rate based on following criteria.

Option I

It is based according to the regions ( Just for E.g Free shipping in New York state, $10 for rest of USA, $25 for European region & $35 for rest of the world). Suited for sellers with worldwide patronage.

Option II

Shipping charges are based upon: “number of items in the order” ( for orders with: 1 item $5, 2-5 items $10 & more then 10 items $25). Suited for CD/DVD sellers.

Option III

Weight based shipping (if weight is 5 LBS – shipping rate $10, 10 LBS – shipping rate $15). Suited for stores with heavy weight items.

Option IV

Order value based shipping (Order value: upto $100 then $20 shipping charge, $101-$300 $30 shipping charge etc.). Suited for wholesalers.

In trial online store by default store pickup shipping option is enabled. Let us know how you would like to charge for shipping. Once you provide us shipping information then we will configure it for you. Contact us.

How to set USPS shipping

Kindly follow the steps.

-  Sign-Up with USPS

-  You will receive email of registered account detail.

-  Send an email to icustomercare@usps.com with following message.

Can you please move our account from your test server to production server- our new shopping cart needs to have USPS enabled!

Note Kindly reply in same thread as it becomes easy for them to recognize your account and keep icustomercare@usps.com in CC address.

-  Enter web tool user ID

Go to admin -> Modules -> Shipping -> USPS

Tax Setting

How to configure/set tax?

Taxes are configured according to the regions E.g.

- USA 5% sales tax + 0% VAT
- European region 5% Sales tax + 15% VAT
- Rest of the world its 0%

Kindly follow the steps to configure tax.

- Go to admin side -> Locations/Taxes -> Add zones definitions (zone like Texas, California, USA, UK etc.) -> Add tax rates

Check video here : set tax.

Domain Emails

How to create my own domain emails?

We recommend Google email app as it is very easy to use, configure and having best functionality & options.

Kindly follow the steps to create your own domain email app.

- Signup with Google email app

- Click on get started.

- Fill given details, once you complete it you will be redirect to email app dashboard.

- Click on Domain settings ->Domain names -> Proceed to verify domain (please verify with recommended method i.e. upload html file to your server)

- Download Google verification file

- Upload file to verify, go to Online store admin -> Tools ->Google Site Verification and Upload

- Back to Google verification page, click on verify.

You are done!! ready to use domain email app.

Now in Google email app dashboard go to Organization & user, click on Services to enable many services.

Once you enable Gmail service. You will be able to use your domain email by just going in Gmail.com . Enter you domain email e.g. admin@abcxyzdef.com & password to login.

Create domain emails : click on organization & users -> users -> create a new user

Note : Kindly inform us that you have set your own domain Google email app and want to set Google App Mail Servers MX records , we will set MX records for you. Please note that without setting MX records you won’t be able to send-receive email. Contact us.

Alternate option : Catch all

If you want your domain email IDs like admin@yourdomainame.com, sales@yourdomainame.com but want all to forward to your own personal email id, then please inform us, we will set it for you. It is like anything@yourdomainame.com will forward to your own personal email id. so you can use all kinds of your domain email ids for different purposes.

Add Banner

How to add/insert a banner?

Kindly follow the steps given here.

Go to online store Admin -> Tools -> Banner Manager -> Click on new banner -> Enter given detail to activate/insert banner.

Check video : add banner.

Store Configuration

How to configure my online store details?

Kindly follow the steps.

Go to online store Admin -> Configuration -> My store

Fill basic details like store name, store owner name, country/region, store address and phone number.

Check video : store configuration.

Currency Configuration

How to add my local/country’s currency?

Kindly follow the steps.

Go to online store Admin -> Localization -> Currencies -> Click on new currency

i. Enter currency title (e.g. Canadian Dollar)

ii. Enter currency code (e.g. CAD)

iii. Enter currency symbol left/right

iv. Enter decimal point

v. Enter thousands point

vi. Enter decimal places

vii. Enter Value (Set its value correspond to the default currency)

viii. Check mark set as default (if you want to set it as online store primary/default currency)

ix. Click on insert button.

Check video : configure currency

Customers Management

How to check/edit registered customers detail?

Kindly follow the steps.

Go to online store Admin -> Customers -> Customers -> Click on edit to check/edit customer detail.

Check video : customer management

Home Page

How to edit my online store home page?

Kindly follow the steps.

Go to online store Admin -> Tools -> Define page editor -> define_main_page.php -> Add content, insert image as required.

Side boxes setting

How to turn on/off  left/right boxes?

Kindly follow the steps.

Go to online store Admin -> Tools -> Layout boxes controller

Check video : side box setting

Newsletter Sending

How to create and send newsletter to customers?

Kindly follow the steps.

Go to online store Admin -> Tools -> Newsletter and Product notification manager -> Click on new newsletter ->  Create one -> Click on  send button (given in  right  side)

Check video : create/send newsletter

Special Product

How to create and display special product ?

Create special product

Kindly follow the steps.

Go to online store Admin -> Catalog -> Specials -> New product -> Select product to set as special -> Set special price & date -> Click on insert.

Check video : create special product

Display special product in home page.

Go to online store Admin -> Configuration -> Index listing -> Show Special Products on Main Page (Set value 1)

Add Pages

How to add/edit/delete pages?

Kindly follow the steps.

Go to online store Admin -> Tools -> EZ-pages -> Click on a new file button to create a new page

Check video : create a new page

Google Analytics

How to activate Google analytics to track my online store traffic?

Register with Google analytics

Check video : create Google analytics account

Insert Google analytic code to track your online store traffic.

Go to online store Admin -> Configuration –> My store –> Google Analytic  -> Insert  code –> Click on update

Domain verification

How to verify my online store with Google?

Check video to download html file from Google to verify online store : download html file

Upload html file from online store admin side to verify with Google.

Go to Admin -> Tools -> Google site verification -> Click on browse buttons and upload file.

If you want us to verify online store with Google then send Google html file to : support@easystorehosting.com

Bulk Product Upload

How to upload bulk products in store?

Kindly follow the steps.

Go to online store Admin side -> Tools -> Easy populate

1)  Click on Create Complete .csv file to edit (Attributes Not Included)

Check Screenshot

2)  Find Download Easy Poplulate Data and click on Click Here

Check Screenshot

3) Open .csv file in Excel format. Add/edit product details as per your requirement.  And save it in .csv format only.

4)  Back to admin side Go to Tools -> Easy populate, upload updated file.

Check Screenshot

Product Attributes

How to set product attributes ( like size, color etc.)?

Multiple Images

How to add multiple product images?

Kindly follow the steps given here.

Go to store admin -> Catalog -> Categories/Products -> Click to edit product info -> Go to description box -> follow screen shot given here.

- Step 1

- Step 2

Discount Coupon

How to create discount coupon?

Kindly follow the steps to create discount coupon.

Create a coupon

Go to online store Admin -> Gift Certificate/Coupons -> Coupon Admin -> Click on insert to create -> Click on email to send it to registered customers

Check video : create discount coupon

Enable discount coupon module.

If in case it is not installed/enabled you just need to follow the steps to enable it.

Go to online store Admin -> Modules -> Order Total -> Discount Coupons