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Can I import details from my eBay account into my Store ?
Yes you can, Irrespective they both completely Varies from Each other.

Can I modify details on products or categories ?
Yes absolutely, It is as Simple as typing in a word document.

Can I use my own domain name like www.my-flower-store.com?
Yes Sure you can use any according to your choice.

How soon can I Expect my Store Setup?
It Will Hardly take around 10 minutes,but in case You pursue Vast range of Products it will take few more minutes.

What are the payment modes you provide ?
We provide an advance variety for payment just for example options like internet banking, credit card, PayPal as well as demand draft or even cheques.

What kind of computer knowledge is needed to set up a store?
No need of any specialization all you need to know is Typing and Surfing to set up a store with us

Which payment gateways is your site compatible with ?
You can choose any according to your convenience and than we shall process to integrate it with our Interfaces,
Currently Available Gateways are: Google Checkout, ABC Payments, Authorize.net, PayPal, WorldPay, as well as UTI.

Will my store be secure?
Your Security is guaranteed as we provide COMODO SSL Security which is a High Standard Security provider.

Will you purchase a domain name for me,if I do not have one ?
YES.

How can i increase traffic on my store ?
No worries on it as we provide site map and meta tags to your pages which in turn will Increase traffic from Search engine.

Can I change my store once it is set up ?
Yes Definitely you can make any changes you want from ADMIN tools.

I am technically challenged – What help i can expect from your end ?
Setting up a Store is very easy, Once it is done Our Experts will guide you on it. Via Telephonic or E-mail Conversation.

Do you provide backup for my database and any other data/content ?
Yes you can definitely get your Daily, weekly and Monthly backup for your Database.

Can I upload multiple products in my store at a time ?
You can upload as many Products as you want

Can I put up Multiple images for a product ?
You can easily add multiple images to a single product.

Can I use my existing email address ?
Sure Existing can be used.

Is there any Setup or Transaction Fees ?
Neither We take any charge for the Transaction Nor We take any cut off from the sales

Is there any special pricing available for Non-Profits/NGOs ?
They are Provided 50% discount for the same..

If in case, I am not satisfied with the services and Wants to Cancel my Shop, then is it Refundable?
Firstly we assured you a Guaranteed satisfaction, but if in case this situation Occurs we will refund the unused Month`s Balance.

More questions ?
Please feel free to Contact Us. We will be happy to answer all your questions to your satisfaction.

General

How Can i Benefit My Customers Using “Discount Coupons” ?
To Avail this benefits you just to need to follow few simple steps:
Go to Admin->Modules->Order Total->Discount Coupons (ot_coupon).
If in case its not installed you just need to enable it by clicking Install on it.
and later on follow this video- http://www.viddler.com/player/148c966f/

What Steps I need to follow to add “Google analytic” in my store?
You can follow few easy steps mentioned below:
Go to admin -> Configuration -> My Store -> Google Analytic ->

How can I edit/ Modify products in ”Google Merchant Center”?
By following this simple steps you can easily add/edit products in Google merchant center.
i.Create an account with Google Merchant
ii.Then go to admin side
iii.Configuration
iv.Google Base feeder Configuration -> Fill up the details
v.Then Go to Tools -> Google Base Feeder -> Fill up the require Feed

Note for eBay Seller:
Many a times we have experienced that feeds are not Accepted properly by Google merchant center due to some of the duplicate and borrowed content Policy, Any Listings imported from eBay are technically Duplicate hence cannot be submitted again, few out of our Existing clients many are facing the same issue.

Add Products-Categories

How to Add Category – sub-category – Products?
Creating a category

Let us first see ‘Category’

Now Creating/adding a category

You need to follow the steps Respectively

Login to Admin panel.

Catalog -> Categories/Products -> Click on New Category button

Check video :

http://help.justhost.com/video/zencart/zencart_admin_addcategory.htm

Now, adding a Product all you need to do is

Select Catalog -> Categories/Products -> Click on created category -> Click on New product button

Check video :

http://help.justhost.com/video/zencart/zencart_admin_addproduct.htm

How to add multiple images for a single product?
You can do it with ease by simply following few steps:

i.Firstly open an account with http://photobucket.com/

ii.Then Upload your Product images in Photo bucket.

iii.When your mouse hover on any image (which you have already uploaded in photo bucket) you will be able to see 4 options

iv.Now, Click on HTML code option (when you click on it Code will Be automatically copied )

v.Then return to your store admin side

vi.Edit the particular product in which you want to add Multiple images.

vii.Now, go to Product Description click on “Source option” and View the Multiple Images

viii.After that, Paste HTML code copied from photo bucket.

ix.Lastly click on “update”

x.Finally you can enjoy Multiple Images for a single product.

FYI, You can even use this Steps for your eBay Store too, additionally this would be time saving and you can get optimum from your Investment done.

eBay Tool

How can I import eBay listings to my store?

Just need to follow few easy steps respectively and then you can easily import your eBay listings to your store.

i.First and fore mostly,Go to admin side

ii.Catalog > eBay Product Tool

iii.Click on to Generate eBay Token -> you will be redirected to eBay page -> Enter your eBay ID-Password (Please note we do not Keep any kind of history for your eBay password,its all Confidential) -> Click on I Agree button to receive the permission.

iv.This will automatically guide you to Store`s admin Site.

v.Click on confirm button to fetch all the listings from eBay (which will take nearly 3-4 minutes for every 100 products).

or

Select second option “Fetch Item with Criteria”to import listings with criteria.

Note : If Any one would like to import their listings from eBay which is already expired, all you need to do is just mention the exact date for E.g 1st Jan 2008 to 25th June 2011. Receiving this we can do the need fulls.

Store Logo & Design

How can i change my store logo – design?

For this, all you need to do is go to admin site -> Logo Upload -> browse and upload it.
(Note:- File name must be logo.jpg OR logo.gif.
- Logo will display original size you uploaded.)

Or
You can also send your store`s logo- Design to us so that we can do the need-fulls.(Note: If you need to adjust size/position of the logo please contact us at support@easystorehosting.com)

You also pursue full control on everything you need to do on a regular basis. Add/update/delete products categories. Setup sales etc.

Our experience is that trying to explain clients all the steps and make them do it by their own,It some or the other time frustrates them if they don’t get it in the first time. So we started the policy of editing things for them.

Payment Setting

How to set/enable Payment Gateways?
EasyStoreHosting recommends PayPal IPN & Google checkout.

Option I
If you don’t know what Exactly payment gateway is OR you need to register a new payment gateway account.

* Register a new account with http://www.paypal.com OR http://checkout.google.com

* Add your PayPal account OR Google Checkout detail from admin site and enable PayPal OR Google checkout OR both payment options.

Option II
If you already have PayPal/Google checkout account

Enable PayPal option

Go to Admin site -> Go to Modules -> Payment -> PayPal IPN – Website Payments Standard -> Click on Install Button on right side -> Enter Business ID

For more Assistance on Paypal You can follow this link:
http://www.youtube.com/v/VwYX4FIr7qc?fs=1&hl=en_US

Enable Google Checkout
Admin side -> Go to Modules -> Payment -> Google Checkout -> Click on Install Button on right side -> enter Production Merchant ID & Production Merchant Key -> Enable Google Checkout Module (True)

Feel Free to Contact us at any point of time with your queries our experts will Definitely help you on the same.

Zen Cart is using just an API user name, password and signature. and only Paypal provides one of the API info. Is there any way Zen Cart can accept API certificate instead of signature?

Zen Cart uses the Latest and Updated method of communicating with PayPal using their API Signature infrastructure. It does not support the older Certificate method, which is mostly used when someone else is submitting payment transactions on your behalf without your concern.

Money Order/Demand Draft

Please follow this steps to enable payment module.
i. Go to admin Side –
ii. Modules -> Cheque/Demand Draft
iii.Make Payable to: (In this option please fill following information)
Bank a/c details
Account name – account owner name
Account no. –
Account type –
Branch address – Complete Branch Address
MICR code –
IFSC code –
Our address – Add your address
Our phone – add your phone number

For more Assistance on Money.Order You can follow this link:
http://help.justhost.com/video/zencart/zencart_admin_payment.htm

Shipping Setting

How to enable/set Shipping module?
You can set your shipping rate based on following criteria

Option I

It is based according to the regions ( Just for E.g Free shipping in New York state, $10 for rest of USA, $25 for European region & $35 for rest of the world). Suited for sellers with worldwide patronage.

Option II

Shipping charges are again based upon: “No of items in the order” ( for orders with: 1 item $5, 2-5 items $10 & more then 10 items $25). Suited for CD/DVD sellers.

Option III

Weight based shipping (if weight is 5 LBS – Shipping rate $10, 10 LBS – Shipping rate $15). Suited for stores with heavy weight items.

Option IV

Order value based shipping (Order value: upto $100 then $20 shipping charge, $101-$300 $30 shipping charge etc.). Suited for wholesalers.

currently we have enable free shipping module in your store (i.e Zero Shipping charge), let us know how you would like to charge for shipping. Once you provide us shipping information then we will configure it for you.

How to set USPS Shipping
a). Sign-Up – https://secure.shippingapis.com/registration/

b). You will receive User Name – Password

c) Send an email to icustomercare@usps.com with following message.

Can you please move our account from your test server to your production server- Our new shopping cart needs to have USPS enabled!

Note: Please reply in same thread ( Its Far better to Reply on the Same thread as it becomes easy for them to recognize you and you also need to Add this icustomercare@usps.com in address.

d). Enter user name (Web Tools User ID)

How to set FedEx Shipping?
Please follow the steps;

Go to http://fedexidentity.com
a) Register to the site
b) Submit their request with screen shot of all material pertaining to FedEx( Screen shot of checkout_shipping) and then View the sample image See sample image
c) You will then receive an approval within few days
d) Until and Unless you don’t receive an approval you cannot enable the FedEx Shipping Module.

Check video to activate general shipping settings:
http://help.justhost.com/video/zencart/zencart_admin_shipping.htm

Tax Setting

How to configure/set Tax?
Taxes are configured according to the regions for E.g.

* For USA 5% Sales Tax + 0% VAT
* For European Region5% Sales tax + 15% VAT
* For Rest Of the World its 0%

How to set sales tax in zen cart?
Please follow the steps
i.Go to admin side
ii.Locations/Taxes
iii.Add Zones Definitions (Add zone like Texas, California, USA, UK etc.)
iv. Add Tax Rates

For Further Assistance on Zen Cart you can Follow this Video Link:
http://help.justhost.com/video/zencart/zencart_admin_tax.htm

Domain Emails

How to Create Google Apps Domain?
(1) Sign Up For New Account
https://www.google.com/a/cpanel/domain/new

(2) Enter domain name called www.xyz.com

(3) Then Enter all the details

(4) In email address field It will ask for valid id – For this create new testing Gmail id

(5) Then Fill up the remaining form.(Google Apps Domain)

(6) Then You need to verify your site for that you need to follow few steps given by Google

(7) Choose Upload HTML file and follow the steps

(8) To Upload File Go to Admin -> Tools ->Google Site Verification and Upload

(9) Then Click On Verify.

(10) Now You can Access Your Google App Domain

Add Banner

How to add banner?
For adding Banner

* Login to admin panel, point Tools in the top menu.
* Choose Banner Manager from the drop down menu.
* On the next page click the new banner button.

On the next page fill in:
i. Enter Banner Title
ii. Enter Image path (Click on browse button and choose image)
iii. Enter sorting order if needed
iv. Enter Scheduled date so that banner can automatically run as on given date
v. Enter Expiry date so that banner can automatically expires as on given date
vi. then click on update button and view banner in your website.

For Further assistance on Add Banner you can Follow the Video Link:
http://help.justhost.com/video/zencart/zencart_admin_bannerad.htm

Store Configuration

How to configure Store details
For Store Configuration

* Login to admin panel, point Configuration in the top menu.
* Choose My Store from the drop down menu.

There You need to Fill all the basic details like Store name, Store owner name, Country, Store Address and Phone number.

For Further assistance on Store Configuration you can Follow the Video Link:
http://help.justhost.com/video/zencart/zencart_admin_configurestore.htm

Currency Configuration

How to configure Currency details?
For Configuring your currency setting, You need to follow few Basic Steps.

* Login to admin panel, point “Localization” in the top menu.
* Choose Currencies from the drop down menu.
* On the next page click the new currency button.

Now Follow Below Mentioned steps:
i. Enter Currency Title (Ex. Canadian Dollar)
ii. Enter Currency Code (Ex. CAD)
iii. Enter Currency Symbol left
iv. Enter Decimal Point
v. Enter Thousands Point
vi. Enter Decimal Places
vii. Enter Value (Set its value relative to the default currency – the US Dollar)
viii. Enter Set as default (optional)
ix. Then click on Insert button.
x. Now go to your store`s homepage and Examine The changes in currency.

For Further Assistance on Currency Configuration, Follow the Below mentioned Link:
http://help.justhost.com/video/zencart/zencart_admin_currency.htm

Customers Management

How can a person manage his customers on this?
For Managing your customers you just need to follow few basic steps first,

* Login to admin panel, point Customers in the top menu.
* Choose Customers from the drop down menu.

FYI, as and When A customer creates his account on the site at that particular time he also register himself so here there is no need of creating any new customer.

You can add/edit customer detail.
* Click on edit button to edit customer`s information
* Click on email button to send email to customer
* Click on delete button if you want to delete any customer`s account
* Click on orders button to check orders

For further Assistance on Customers Management you can follow the link given below:
http://help.justhost.com/video/zencart/zencart_admin_customers.htm

Home Page Editing

How to edit your Homepage details?
To Edit the Homepage you need to first,

*  Login to admin panel, point Tools in the top menu.
* Choose Define pages editor from the drop down menu.

Now Please Follow steps:
i. In Define Pages you will find Editor for: English : Select Define_main_page.php
ii. Enter message in Editing file box.
iii. Set font style, size, color, alignment etc.
iv. Then click on save button.
v. Now go back to  store`s home page, refresh it and View the changes on main page And Also Examine sample images.See sample image

Left/Right Box Setting

How to edit your Left and Right box places?
To edit Your Left and Right Box places setting

* Login to admin panel, point Tools in the top menu.
* Choose Layout boxes controller from the drop down menu.
* On the next page click any of the button (Which you feel Like editing or Setting)

Now, Follow steps:
i. Click on edit button.
ii. Set Left/Right Column Status
iii. Set Location of the box
iv. Set Left/Right Column Sort Order
v. Set Single Column Sort Order
vi. Set Single Column Status
vii. then click on ‘update’ button after doing this view your homepage and have a look.

For further assistance on the Left/right Box Setting you can follow below mentioned link:
http://help.justhost.com/video/zencart/zencart_admin_editleftright.htm

Newsletter Sending

How to send newsletter to customers?
You can Send newsletter to the Customers by following few simple steps Like,

* Login to admin panel, point on at Tools in the top menu.
* Choose Newsletter and Product`s notification manager from the drop down menu.
* Now go to The next page and click on New Newsletter button

Now,Follow steps:
i. Choose module (Newsletter or Product notification)
ii. Subject of newsletter
iii. Enter Rich Text Content (Here you can set font style, size, color, links, images etc.)
iv. Enter Text-Only Content  ( From this you can send Simple text format its not at all Mandatory)
v. Click on Save button.

vi. After that you will be able to see four more options for Editing the same, Preview (previews the newsletter),Send (This option will send the Newsletter to the customer), Delete (deletes The Newsletter)

For Further Assistance on Newsletter You can Follow the link.
http://help.justhost.com/video/zencart/zencart_admin_newsletter.htm

Special Product Setting

How to add special product in special box?
To add special products in your special box follow below mentioned steps:

* Login to admin panel, point on Catalog in the top menu.
* Choose ‘Specials’ from the drop down menu.
* then click On the next page ‘New Product button.’

Now,Follow steps:
i. Choose ‘category’
ii. Then Choose product
iii. Then Enter Special price
iv. Now Enter Available date (For E.g Product`s Available from 01/07/2011)
v. You can Enter Expiry Date too (For E.g Product Expire at 01/15/2011)
iv. Click On ‘Insert’
v.  Now Go back to Store`s homepage and refresh it you can view your changes

Note: If your Special Product is in Disable mode kindly change it first into Enable mode by simply following few steps  ‘Tools -> Layout boxes controller -> side-boxes/specials.php’ Click Edit button on single column status and Finally update it.

For further assistance on Special Products you can Go through video Link Mentioned below.
http://help.justhost.com/video/zencart/zencart_admin_specials.htm

Add Pages

How to Add Pages?
To Add Pages follow few basic steps like:

* Login to admin panel, point on tools in the top menu.
* Choose EZ-Pages from the drop down menu.
* Then go to the Next page and click on ‘New File Button’

Now,Follow steps:
i. Firstly enter the title for the Page
ii. Check Header,side box, footer option enable and sort orders from it.
iii. In HTML Content box enter your text message (By this you can add image, link,set Font style, Size, Color and etc.
iv. Click ‘Insert’
v. Return back to Store`s Homepage and View the Changes made by you in header, Side box and footer.

For Further assistance on ‘Add Pages’ follow the link below:
http://www.youtube.com/v/Axxlf_7wEt4?fs=1&hl=en_US

Google Analytics

How to activate Google analytic for my store?

To Activate Google analytic  you can follow below mentioned Steps:

1) Firstly Register your account with http://www.google.com/analytics/
After registration,go to the next page click on “Sign up” button. View the  Screenshot See Screenshot
2) Enter general Information on the next page (Information Like: Website’s URL, Account Name, Time zone country or territory, Time zone) and View the Screenshot See Screenshot
(Note : You Are suppose to enter the Website`s URL without ‘Http://’ as and when you enter this field immediately ‘accounts name’ will be updated).
3)Enter all the contact information ( like for e.g Last name, First name, Country or territory) and view their screenshot See Screenshot
4) Now You need to accept the Agreement by selecting (Yes, I agree…) and create a new account by clicking on it.
5) Now Copy the Standard Code on add tracking Page and also add this to your admin site (By going to the admin>Configuration –>My store –>Google Analytic  Edit –>Insert new code –>Click on Update button and View the screenshot

Domain verification Methods

There are two different methods to verify your domain :

Most Preferable Method Is:

* Linking to your Google Analytic account (for Activating account please visit – http://easystorehosting.com/esh/shopping-cart-faq#answer947)
Note: You can use this Option only if you are the administrator of your Google account and  your site pursue a Google Analytic tracking code that again uses a synchronous snippet(analytic code)

Alternative Method is:

* You need to Add a DNS record to your domain’s configuration (This can be done only If your  customer has bought the domain name and wants to use this option)
* This can be done by signing in to your domain registrar or hosting provider and add a new DNS record there.
* Note: You are suppose to Contact your Domain registrar for adding TXT records

* Even you can add a meta Tag to your site`home page.
(If you want to subtitle your website with a meta tag Mail us on : “support @ easystorehosting.com” , ‘Google meta tag Verification’ Should be your Subject line.

* Upload an HTML file to your server

Go to Admin -> Tools -> Google Site Verification -> Click on Browse buttons and Upload file.

Bulk Product Upload

How to upload bulk products in store?
Follow the steps,

Go to admin side -> Tools -> Easy Populate

1)  Click on Create Complete .csv file to edit (Attributes Not Included)

Check Screenshot

2)  Find Download Easy Poplulate Data and click on Click Here

Check Screenshot

3) Open .csv file in Excel format. Add/edit product details as per your requirement.  And save it in .csv format only.

4)  Come back to admin side Go to Tools -> Easy populate, upload edited file.

Check Screenshot

You can upload files one by one.

Product Attributes